Live helper chat
It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.
Need help?
Demo
http://livehelperchat.com/demo-12c.html
Integrations
Quick development guide
Extensions
https://github.com/LiveHelperChat
Translations contribution
https://explore.transifex.com/remigijus-kiminas/live-helper-chat/
Folders structure
- Directories content:
- lhc_web - WEB application folder.
Features
A few main features:
-
Bot with the possibility to integrate any third-party AI
- XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
- Chrome extension
- Repeatable sound notifications
- Work hours
- See what the user sees with a screenshot feature
- Drag & Drop widgets, minimize/maximize widgets
- Multiple chats at the same time
- See what users are typing before they send a message
- Multiple operators
- Send delayed canned messages as if it was a real user typing
- Chats archive
- Priority queue
- Chats statistic generation, top chats
- Resume chat after the user closed the chat
- All chats in a single window with tabs interface; tabs are remembered before they are closed
- Chat transcript print
- Chat transcript send by mail
- Site widget
- Page embed mode for live support script or widget mode, or standard mode
- Multilanguage
- Chats transfering
- Departments
- Files upload
- Chat search
- Automatic transfers between departments
- Option to generate JS for different departments
- Option to prefill form fields.
- Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
- Cronjobs
- Callbacks
- Closed chat callback
- Unanswered chat callback
- Asynchronous status loading, not blocking site javascript.
- XML, JSON export module
- Option to send transcript to users e-mail
- SMTP support
- HTTPS support
- No third parties cookies dependency
- Previous users chats
- Online users tracking, including geo detection
- GEO detection using three different sources
- Option to configure start chat fields
- Sounds on pending chats and new messages
- Google chrome notifications on pending messages.
- Browser title blinking then there is pending message.
- Option to limit pro active chat invitation messages based on pending chats.
- Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
- Users blocking
- Top performance with enabled cache
- Windows, Linux and Mac native applications.
- Advanced embed code generation with numerous options of includable code.
- Template override system
- Module override system
- Support for custom extensions
- Changeable footer and header content
- Option to send messges to anonymous site visitors,
- Canned messages
- Informing then operator or user is typing.
- Option to see what user is typing before he sends a message
- Canned messages for desktop client
- Voting module
- FAQ module
- Online users map
- Pro active chat invitatio
- Remember me functionality
- Total pageviews tracking
- Total pageviews including previous visits tracking
- Visits tracking, how many times user has been on your page.
- Time spent on site
- Auto responder
- BB Code support. Links recognition. Smiles and few other hidden features :)
- First user visit tracking
- Option for customers mute sounds
- Option for operators mute messages sounds and new pending chat's sound.
- Option to monitor online operators.
- Option to have different pro active messages for different domains. This can be archieved using different identifiers.
- Dekstop client supports HTTPS
- Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
- Option for operator set online or offline mode.
- Desktop client for
- Windows
- Linux
- Mac
- Flexible permission system:
- Roles
- Groups
- Users
Forum:
http://forum.livehelperchat.com/